Privacy Policy

1. Introduction

GymViz ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gym management platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Gym business information (name, location, size)
• Billing and payment information
• Member data you input into the platform (names, contact details, membership plans)

2.2 Biometric Data

When using our biometric access control features with ZKTeco devices, biometric templates (fingerprint hashes, facial recognition data) are processed. These templates are:

• Stored locally on the ZKTeco device and encrypted
• Synced to GymViz servers using industry-standard encryption (AES-256)
• Never shared with third parties
• Deleted upon member request or membership termination

2.3 Usage Data

We automatically collect certain information when you use our platform, including IP address, browser type, access times, pages viewed, and referring URLs.

3. How We Use Your Information

We use collected information to:

• Provide and maintain the GymViz platform
• Process payments and billing
• Send important notifications (billing reminders, service updates)
• Improve our services through analytics
• Provide customer support
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Payment processors: Stripe, Telr, PayTabs for payment processing
• Communication services: WhatsApp Business API for member notifications
• Cloud hosting: Our servers are hosted on secure, SOC 2 compliant infrastructure
• Legal requirements: When required by law or to protect our legal rights

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, role-based access controls, and automated backup systems.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, personal data is purged within 30 days. Biometric data is deleted immediately upon request.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Export your data in a portable format
• Withdraw consent for biometric data processing

8. Cookies

We use essential cookies to enable core platform functionality and analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

9. Children's Privacy

GymViz is not intended for individuals under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@gymviz.com
• WhatsApp: +971 50 202 5767